You've invested in telephone equipment and
service, computers and software, building space, a marketing strategy, training, managers
and supervisors, plus the payroll for telemarketers.
Your call center should be a model of efficiency. Is it?
Solve the Call Center Problem!
THE PROBLEM:
Ineffective, low-productivity employees
High employee burnout and turnover
Absenteeism and tardiness
Too much time spent on personnel problems
Employees who require too much supervision
Turnover in the new employee training phase
THE GOAL:
Reduce per-call costs
Increase the number of calls
Increase per-call sales volume
Minimize complaints
Add new clients
Increase profitability
THE PROFILES SOLUTION
There is a way to identify and hire
employees who fit the "call center culture." They have an understanding of sales
principles and behavioral traits that indicate they are well suited for work in your call
center.
The solution is the Profiles Call Center Survey, a management tool that compares
employees and job applicants to established call center benchmarks for success for either
inbound or outbound.
Using the Profiles Call Center Survey helps you select employees who perform
effectively and efficiently. You'll solve the turnover problem - they'll perform better,
more reliably and stay with you longer.
THE PROFILES CALL CENTER SURVEY:
Helps you hire employees who "fit the job - inbound or
outbound
Reduces employee burnout and turnover
Makes training more effective
Minimizes turnover during the training phase
Reduces the need for constant supervision
Decreases complaints
Gives you a competitive advantage
Increase productivity and profitability
This is the technology you've been missing!
The Profiles Call Center Survey
